We guarantee the best rate available through our own website, including taxes and fees. Rates quoted are per room per night (Hostel World and some other online booking agents state rates per person per night).
Check in time 2pm. Check out time 12 noon. Guests must vacate their room by 12 noon on the morning of check out or face late check out fees. Guests are welcome to store bags free of charge in our reception prior to check in and after check out.
Rosy Guesthouse operates a 24hr Cancellation Policy. We request that cancellations or/and amendments to the existing reservations are made not later than by 2pm a day prior to the arrival (Cambodian time) in order to avoid a first night’s charge to the credit or debit card provided for any deposit.
Extra bed US$5.00 per bed per night. Subject to availability and only available for some room types; prior booking essential.
Up to two children aged 12 or younger (including any infants) may share a room with their parents/guardians using the existing beds and bedding at no extra charge. An extra bed is also available, as above. In accordance with our child protection policies ID is required for all parent/child guests. Please inform us if you are travelling with children so we can prepare the room accordingly.
A baby cot for infants up to 18kg in weight can be provided free of charge. Subject to availability; prior booking essential.
Payment taken in US Dollars, cash only. Cambodian Riel also accepted at current rate of exchange; usually $1 = 4,000R – 4,200R. Please note no coins are in use in Cambodia. US Dollar bills pre 1990 are not accepted due to lack of security features, nor are ripped or very old notes – the Cambodian banks will not accept them.
Sex tourists are not welcome. Outside guests are not permitted to enter our rooms.
All guests in all rooms must provide passport and visa copy for our standard police registration forms.
Verbal or physical abuse of our staff will not be tolerated. Anyone doing so will be asked to pay in full and leave the premises immediately. Police intervention will be requested in serious circumstances.
We reserve the right to refuse service to anyone who does not comply with our stated terms and conditions.